GDPR & Data Protection

Last updated: May 1, 2025

1. Overview

Touch Spot is committed to protecting your personal data. While we are a Canadian business operating under PIPEDA (Personal Information Protection and Electronic Documents Act), we also respect GDPR principles for any users who may access our site from the European Economic Area (EEA).

2. Data Controller

Touch Spot is the data controller for personal information collected through this website. Contact: 11-1350 Wharncliffe Rd S, London, Ontario, Canada. Phone: +1 (226) 977-8670.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil booking requests and service agreements
• Consent: For marketing communications (where explicitly given)
• Legitimate Interest: To operate and improve our business and website
• Legal Obligation: Where required by applicable law

4. Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: At any time for consent-based processing

5. Cookies and Tracking

We use essential cookies to operate our website. We do not use advertising or tracking cookies without your explicit consent. You can manage cookie preferences through your browser settings or via our cookie consent banner.

6. Data Transfers

Your data is stored and processed in Canada. If data is transferred internationally, we ensure adequate protection measures are in place in accordance with applicable data protection laws.

7. Complaints

If you believe your data rights have been violated, you have the right to lodge a complaint with your local data protection authority. Canadian residents may contact the Office of the Privacy Commissioner of Canada.

8. Contact Us

For any data protection enquiries, contact us at +1 (226) 977-8670 or via Instagram @touch.spot.